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Effective Date: 19/08/2021

This Privacy Policy outlines how VapeSupplierUK.com ("we", "us", or "the Site") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from our website.

1. Information We Collect

We collect various types of information to better serve our users and ensure a secure and seamless shopping experience.

A. Device Information

  • Examples Collected: Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and user interaction on the Site.

  • Purpose: To properly load the Site and perform analytics to improve user experience.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our third-party platform provider, Shopify.

B. Order Information

  • Examples Collected: Name, billing/shipping address, email, phone number, and payment details.

  • Purpose: To process and fulfill orders, verify transactions, arrange shipping, communicate with you, and detect potential fraud.

  • Source: Directly collected from you.

  • Disclosure: Shared with Shopify to enable order processing and management.

C. Customer Support Information

  • Examples Collected: Any personal details you voluntarily provide during customer support interactions.

  • Purpose: To address inquiries and provide support.

  • Source: Provided directly by you.

  • Disclosure: Used internally or shared with necessary support systems when required.

2. Use of Personal Information

We use your personal information to:

  • Provide and fulfill our contractual obligations (e.g., shipping your order).

  • Communicate with you regarding orders, services, or updates.

  • Screen transactions for fraud or suspicious activity.

  • Provide relevant marketing or product updates, in line with your preferences.

3. Minors

This Site is strictly intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has submitted personal information, please contact us to request deletion.

4. Sharing of Personal Information

We only share your information with third parties for legitimate business purposes, including:

  • Shopify – Our e-commerce platform. Shopify Privacy Policy

  • Legal Compliance – We may disclose data if required by law, court order, or to protect our rights and property.

5. Behavioural Advertising & Analytics

We may use your personal information to deliver targeted advertising and measure effectiveness.

Tools We Use:

  • Google Analytics – Helps us understand user behaviour.

  • Other Advertising Partners – We may share anonymized usage and purchase data with marketing platforms via cookies and similar technologies.

    • Examples (if applicable): Facebook Ads, Google Ads, Bing Ads.

Opt-Out Options:

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Your explicit consent

  • Contractual necessity

  • Legal obligations

  • Protection of vital interests

  • Legitimate interests that do not override your rights

7. Retention of Data

We retain your personal information as long as necessary to fulfill our business purposes, unless you request deletion. Please refer to the “Your Rights” section to exercise data deletion requests.

8. Automated Decision-Making

We do not use automated decision-making that significantly affects users. However, Shopify may perform limited automated actions to prevent fraud, including:

  • Temporary blacklisting of IPs with repeated failed transactions

  • Temporary blacklisting of cards linked to blacklisted IPs

These actions are time-bound and non-permanent.

9. CCPA – California Privacy Rights

Applicable only to California residents. You have the right to:

  • Know what personal data we collect and share

  • Request deletion or correction of personal data

  • Opt out of the sale of your personal information

Note: We do not sell personal information of users under 16 years of age.

To exercise these rights or to designate an agent, please contact us using the information in the “Contact Us” section.

10. Cookies

Cookies enhance your browsing experience by remembering preferences and tracking usage.

Types of Cookies Used:

  • Necessary – To operate the Site (e.g., login, cart functionality)

  • Performance/Analytics – To understand how users interact with the Site

  • Advertising – To display relevant ads

  • Social Media – For sharing and engagement

Manage cookie preferences via your browser settings or visit www.allaboutcookies.org for guidance.
Note: Disabling cookies may affect Site functionality.

11. Do Not Track

Currently, our Site does not respond to “Do Not Track” signals from browsers due to inconsistent industry standards.

12. Updates to This Policy

We may periodically revise this policy to reflect operational, legal, or regulatory changes. The “Effective Date” at the top indicates when this policy was last updated.

13. Contact Us

For questions, requests, or complaints related to this policy or your data, contact us:

If you're unsatisfied with our response, you may contact the UK’s Information Commissioner’s Office (ICO):
🔗 Make a complaint – ICO