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Only items purchased via Vape Supplier UK's official website are eligible for returns.


Mistaken products

Please email us at if you believe an item, you have received is defective.

on or before (see below) the order day.
  • 7 (UK) days
  • 14 (European) days

We will need video proof of the defective item, complete with the original packaging, from you.


Unwanted items

Return policy for undesired disposable electronic cigarettes at Vape Supplier UK

Due to health and hygiene concerns, only unopened disposables in their original packaging may be returned after 7 (UK) or 14 (Europe) days from the order date.

You are responsible for the cost of return shipping. Vape Supplier UK is not liable for any items you send that are lost in transit. Please be aware that we will charge you for the full cost of the original shipping.

Faulty products

You will be required to submit photographic proof of the damaged item, along with any accompanying original packing. We can arrange a replacement if you unpack your merchandise.

lacking goods

Please get in touch with us if your order hasn't arrived after seven days (UK) or fifteen working days (EU / international shipments) so we can check with the courier and take care of the situation.

Bringing something back to us

Inc. Aroma Family
10-16 Harris Street, Unit 3,
M8 8EG

Take notice

Refunds for disposable electronic cigarettes bought elsewhere that are defective are not available from us. Please get in touch with the shop you bought the goods from if you think they are defective.

For Purchases Made Abroad

Please refer to your country's customs and duties as they differ from one nation to the next and are occasionally updated by them.

Incorrect use of the product may lead to physical flaws for which Vape Supplier UK is not liable.